How it works.
From booking to your first session — we've made the process as smooth and pressure-free as possible.
Three steps to your first session.
Tell us what you need
Let us know your name, contact details, what you're going through, and when you'd like to be seen. No long questionnaires. No clinical jargon. Just a simple conversation starter.
- Takes less than 2 minutes
- Available 24/7 — book any time
- No payment required at this stage
We respond within 24 hours
contact@convo.africa · 0724 936 949
Get matched with a therapist
You can browse our therapist directory and choose someone whose specialty, approach, and availability fit your needs. Or book a free 10-minute discovery call and let us match you personally.
- Filter by specialty, approach, and language
- Read full therapist bios and credentials
- Change therapists any time at no cost
Free 10-min discovery call available
No commitment — just a conversation
Start your session
Your therapist sends a secure session link to your email or WhatsApp. Join from your phone, tablet, or laptop — no app to download. Sessions run for 50–60 minutes at a time that works for you, including evenings and weekends.
- No software to download — runs in your browser
- Video, voice-only, or text chat
- Mornings, evenings, or weekends available
- End-to-end encrypted
M-Pesa and card accepted
Reschedule with 24-hour notice
Session formats that fit your life.
Face-to-face sessions from the comfort of your home. The closest experience to in-person therapy, with none of the commute.
Prefer not to be on camera? No problem. Phone sessions are equally effective — sometimes even more comfortable for sensitive conversations.
Live text-based sessions for those who find it easier to write than to speak. Available for individual sessions.
Every format is end-to-end encrypted. Your sessions are private, secure, and never recorded without your explicit consent.
What sessions cost.
No hidden fees. No subscriptions. Pay per session.
One-on-one with a licensed therapist. Available mornings, evenings, and weekends.
All sessions half price for young people. No code needed. Just tell us your age.
Couples and marriage counselling with a certified relationship therapist.
Start here. No payment, no pressure. We listen and help you find the right therapist.
Still have questions?
No. Sessions run directly in your web browser on any device — phone, tablet, or laptop. Nothing to download or install.
We recommend at least a 3G/4G connection for video sessions. If your internet is unstable, you can switch to a voice-only call or text session at any point — just let your therapist know.
We accept M-Pesa and major credit or debit cards. Payment is processed securely at the time of booking. No surprise charges.
Yes. Please reschedule or cancel at least 24 hours in advance to avoid a cancellation fee. Your therapist's contact details are sent with your booking confirmation.
Therapeutic fit matters enormously. If you feel your therapist isn't the right match, contact us and we'll arrange a switch at no extra cost — no questions asked.
Yes. Several of our therapists conduct sessions in Kiswahili as well as English. Please mention your language preference when booking.
Ready to take the first step?
Book a free 10-minute consultation — no commitment, no payment details needed. Just a conversation.